Feedback regarding order communication and shipping transparency.

I placed an order over 2 months ago and paid for shipping. After multiple follow-ups, I was informed that the shipment had to be reassigned due to delivery to Hawaii. While I was eventually provided with updated tracking information, the package has experienced significant delays and has now shown no movement for over a week.

My suggestion is to improve communication when shipping issues arise. Proactive updates, estimated delivery timelines, and timely responses to customer inquiries would go a long way toward improving the customer experience.

I enjoy the products and understand that shipping delays can happen, but the lack of clear communication has been the most frustrating part of the process.

Thank you for considering this feedback.